General News
5 June, 2026
Webster calls on scam victims
Mallee's federal member Anne Webster is calling on scam victims to have their say following the Federal Government’s scam prevention framework announcement.
Federal member for Mallee Anne Webster is calling on scam victims to have their say following the Federal Government’s scam prevention framework announcement, which could offer hope for reimbursement.
The draft outlines stronger dispute resolution, automatic reimbursement of $3000 for victims, and minimising the cost of investigating complaints.
While the federal MP has welcomed the government’s codes and rules exposure draft, Dr Webster is urging Mallee residents to provide submissions for the proposal.
“I am pleased the government has stated its belief that scam victims with verified losses below $3000 should be automatically reimbursed, but I am concerned the government are not really committed to that outcome,” she said.
Dr Webster cited the experiences of Central Goldfields residents who were victims of scams, in reference to a 2025 parliamentry reading in support of then 77-year-old Janet Rooke who lost $30,000 savings for her children.
Described by Dr Webster as a “sad story”, Ms Rooke’s savings were taken after scammers claiming to be Telstra technicians advised her her phone had been hacked.
With Bendigo Bank only able to recover $3.66 at the time, Ms Rooke never saw the full amount of money returned.
“I have been speaking up for years for scam victims who deserve better ... and helping victims get some form of reimbursement,” Dr Webster said.
Results outlined in last year’s Mallee’s Biggest Survey found 20 percent of respondents had been scammed over $1000, with the internet being by far the most common source of scamming at 57 percent.
The community consultation project also found 24 percent of Mallee residents were scammed over the phone.
“Being scammed is embarrassing, I have been a victim myself, and we need to create a culture where it is okay to talk about it and ensure vulnerable victims are reimbursed,” Dr Webster said.
The Federal Government’s announcement is followed by other strategies to intercept and disrupt scammers, resulting in fewer scam texts and calls, more fake websites removed, more warnings of suspicious activity, deployment of rapid taskforces targeting specific scams, and greater awareness.
“I encourage Mallee residents to let the government know what they think is a reasonable expectation through this important consultation,” Dr Webster said.
The federal government said they will continue to closely monitor scam activity and have set clearer guidelines and processes to support consumer redress.
Feedback submissions close June 25, 2026 and can be found at https://consult.treasury.gov.au/c2026-765133.