General News
4 February, 2025
Community survey underway
Residents from across each council area might receive a call monitoring their satisfaction with their shire.
Up until mid-March locals may receive a call from the ‘National Field Service’ making them one of 400 customer satisfaction surveys conducted across the Central Goldfields Shire.
While the individual responses are confidential collectively they represent the communities’ feedback on their shire’s performance over the last year.
The Central Goldfields Shire’s results released in June 2024 found council’s performance had dipped, with local responders believing none of the 11 services measured had seen improvement from 2023.
According to the report, “perceptions of council performance on the core measures of overall performance, value for money and overall council direction have declined significantly this year continuing a downward trend”.
Speaking at the time, former Central Goldfields Shire Council CEO Lucy Roffey said despite some downswings, there are still positives to take away.
“This year’s community satisfaction survey results are reflective of a state-wide decline in satisfaction with local government,” she said.
“We thank the community for their feedback and remain committed to working hard to deliver continuous improvements across all our service areas.”
The community can expect to see the Local Government Community Satisfaction Survey results later this year.