Community satisfaction survey results released

After recording a massive upswing in overall performance in 2019, the community’s perception on the Central Goldfields Shire Council has recorded a “significant four-point decline” and drops across most core measures in this year ’s Community Satisfaction Survey.

Conducted by independent research group JWS Research and coordinated by Local Government Victoria, the Community Satis- faction Survey assesses the performance of the state’s councils across a range of measures and identify ways to provide improvement or more effective service delivery to residents and is based on the responses of 400 local residents who were interviewed via phone.

The index score council’s overall performance, rose a staggering 14 points last year (from a record low of 43 in 2018 out of a possible 100 to a three-year high of 57) but dropped four points in 2020 to 53, which now sits below both the small rural average (56) and the state-wide average (58).

Overall council direction’s index score of 50 dropped a massive seven points compared to last year ’s dramatic upturn but is still on par with the small rural average (50) and just one below the state-wide (51).

Customer service, appearance of public places and art centres and libraries were the only three categories to remain the same over the past 12 months, with customer service and appearance of public places recording scores of 73, and 75 respectively, both three points above both the small rural and state-wide averages, while arts centres and libraries’ score of 71 is three points behind the averages for both the small rural and state-wide.

For more on this story see Page 3 of The Advertiser, Friday, July 10

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