Community satisfaction with council soars

The overall community satisfaction with the Central Goldfields Shire Council has soared over the past 12 months according to new data, with administrators noting a “seismic shift” upwards.

At this week’s ordinary council meeting, administrators received the 2019 results of the state-wide Community Satisfaction Survey, with Central Goldfields Shire CEO Lucy Roffey labelling them as “very pleasing”.

“This year’s pleasing results were after a decline in results from 2015 to the lowest results last year. This year we have seen 10-14 point rebounds on a number of key results reported,” she said.

“I think this is a result of the work council has done over the past 12-18 months, particularly improving community consultation and the reporting of items at council meetings and undertaking a review of the council plan.”

Conducted by independent research group JWS Research and coordinated by Local Government Victoria, the survey has revealed the community’s overall satisfaction with the council’s performance has risen 14 points in the past 12 months, from an historic low index score of 43 out of a possible 100 to an index score of 57, which is in line with the average score for small rural councils.

The upward move bucks the trend of the past three years which has seen the council’s overall performance dive from its peak result in 2015 of 64, to 61 in 2016, 52 in 2017 and 43 last year.

The council received the highest index scores of 75 for appearance of public places and 73 for its customer service which jumped seven points from the 2018 results and is above the small rural and state-wide averages.

“These (overall) results are a significant rebound from previous years,” Ms Roffey said.

For more on this story see Page 3 of The Advertiser, Friday, June 28

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